RETURNS & SHIPPING
We hope that your products will arrive in perfect condition, but understand that on rare occasions problems do arise.
To return one of our products, please email us in the first instance. Send your email to hello@brandedandcovered.com and type the words Slogan Shed Return in the subject bar. In the body of the email include your name, date of original order and order number, along with details of the fault. You are welcome to attach any
We will reply with full instructions for returning your product.
We will accept the return of products that are faulty and will offer either a replacement or a refund following their return and our inspection.
As our products are printed on-demand to order, we do not offer returns because you have changed your mind or it is in an unwanted gift.
Items must not have been worn or used, and must be returned with their original packaging.
Requests for a replacement or refund must be made within 14 days of receipt.
Shipping charges for returned products will be paid by the returnee.
Our fulfilment company uses several logistics companies to ensure they have the right service for your order. Their preferred carriers are the Royal Mail, Parcelforce, DPD and DHL
Shipping times quoted are a guide for the delivery times, and they are from when the order leaves the fulfilment centre warehouse, not when an order is placed. If you require your order by a specific date, please let us know when you place your order (hello@brandedandcovered.com) and we will work with the fulfilment company to accommodate your request if possible.
Any shortages MUST be notified within 7 Days of receipt of your order.
Returns:
MCS takes great pride in its commitment to customer satisfaction and stands behind the quality of its products and service. All products are made to order using only the best quality materials possible. Therefore, as a made to order product, it is not possible for an item to be returned, unless an error has been made or the item is faulty. For this reason we would respectfully request that care is taken when selecting a size, colour or adding personalisation to a product.
If you are not completely satisfied, please contact us within 14 days from the date of your purchase to advise us of any issues with an order or problems with the product.
Please note that we cannot be responsible for:
Spelling, punctuation or grammatical errors made by the customer.
Inferior quality or low-resolution of uploaded images.
Design errors introduced by the customer in the design creation process.
Errors in user-selected options such as product type or size.
To return a product: You must request an RMA (Return Merchandise Authorisation) number before making a return. To obtain an RMA number simply message via your order confirmation, advising the item to be returned and the reason.
If your return is agreed you will receive an RMA returns note, detailing returns address. Please ensure the RMA note is enclosed with the item.
What can be returned: All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear, the item(s) simply cannot be returned. Items that have been personalised in any way cannot be returned unless the item is faulty.
Returns for refund: must be made within 14 days of receipt of purchase.
Returns for exchange or store credit: must be made within 14 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee.
We will not process any goods returned without the RMA Note/Number
Jan 2024
